Operations Administrator

Operations Administrator 

Salary £25,687.70 per annum

Hours: 37.5 hours per week

Work Pattern: Monday to Friday 08:45 to 16:45

Location: Greenfields House Westwood Business Park, Coventry CV4 8JH

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring.

We are recruiting for an Operations Administrator within our Club Operations team.  To provide a high-quality administrative function which supports the growth and development of Club products and services.

Daily duties and responsibilities will include:

• Processing Invoices including coding invoices appropriately for finance and querying and investigating anomalies along with logging into the system
• Process of expense claims, and Credit card Statements 
• Receive, vet and place orders with goods and service providers, seeking best deals to contain costs.  Maintain positive ongoing relationships with key service providers and keeping everyone updated with progress
• Make bookings, updating existing bookings and handling call and enquiries
• Processing and amending Memberships
• General administrative duties
• Responding to emails from shared inboxes within the SLA’ set
• Participate in shared team functions including post distribution, telephone support and providing reports
• Processing Bank transfers and rejections, handling refund requests

We are looking for the following in applications:

• Experience in a customer focused environment
• Experience in administration or recording of risk assessments or similar documents
• Good written & verbal communication skills
• Competent with Microsoft packages
• Excellent customer facing and interpersonal skills
• Able to prioritise time and tasks while meeting agreed deadlines
• Friendly and team orientated
• Highly organised

Benefits Include:

28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners.

We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment.

We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

For this role, you must have evidence of the right to work.

Please upload your anonymised CV

Applications close: 12th April 2026